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CorralData SaaS Services Agreement

Last Updated

October 8, 2026

SaaS Services Agreement

This SaaS Services Agreement (the “Agreement”) is made by and between Corral Data, Inc., a New York, NY company (“Company“), and the customer named on the Services Order Form (“Customer“), effective as of the date of last signature (“Effective Date“).

By signing a Services Order Form, clicking “I Agree,” or using the Services, Customer agrees to be bound by this Agreement. Company reserves the right to update this Agreement at any time without notice by posting an updated version on its website. Continued use of the Services after an update constitutes acceptance of the modified terms.

This Agreement includes and incorporates the Services Order Form, where applicable, as well as the Terms and Conditions below. Free plan users are governed by CorralData’s Terms of Use and are not subject to this Agreement.

Company and Customer may be referred to individually as a “party” or collectively as the “parties.”

1. Definitions

1.1 “Services” means Company’s hosted software platform, integrations, dashboards, APIs, related technology, and any associated services described in the applicable Services Order Form and Documentation.

1.2 “Documentation” means Company’s published user guides, technical manuals, and other documentation for the Services.

1.3 “Customer Data” means all data, content, and materials submitted, uploaded, or otherwise provided by Customer to the Services.

1.4 “Services Order Form” (or “Order Form”) means any ordering document (including online order flows) executed by the parties that references this Agreement.

1.5 “Subscription Term” means the Initial Term and any Renewal Terms, as described in Section 10 (Term and Termination).

1.6 “Competitor” means any provider of analytics, reporting, or business-intelligence products or services that is substantially similar to or competitive with the Services.

1.7 “Restricted Party” means any officer, director, employee, contractor, advisor, or other representative of a Competitor.

2. License Grant & Restrictions

2.1 License. Subject to the terms of this Agreement and payment of all applicable fees, Company grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services and Documentation solely for Customer’s internal business purposes during the Subscription Term.

2.2 Restrictions. Customer will not, directly or indirectly: (a) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services (“Software“); (b) modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by Company or authorized within the Services); (c) use the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third party; (d) remove any proprietary notices or labels; or (e) remove or export from the United States or allow the export or re-export of the Services, Software or anything related thereto, or any direct product thereof, in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority.

2.3 U.S. Government Rights. As defined in FAR section 2.101, the Software and documentation are “commercial items” and according to DFAR section 252.227-7014(a)(1) and (5) are deemed to be “commercial computer software” and “commercial computer software documentation.” Consistent with DFAR section 227.7202 and FAR section 12.212, any use, modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial software documentation by the U.S. Government will be governed solely by the terms of this Agreement and will be prohibited except to the extent expressly permitted by the terms of this Agreement.

3. SaaS Services and Support

Subject to the terms of this Agreement, Company will use commercially reasonable efforts to provide Customer the Services. Subject to the terms hereof, Company will provide Customer with reasonable technical support services in accordance with Company’s standard practice.

Customer represents, covenants, and warrants that Customer will use the Services only in compliance with Company’s standard published policies then in effect (the “Policy“) and all applicable laws and regulations. Customer hereby agrees to indemnify and hold harmless Company against any damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys’ fees) in connection with any claim or action that arises from an alleged violation of the foregoing or otherwise from Customer’s use of Services. Although Company has no obligation to monitor Customer’s use of the Services, Company may do so and may prohibit any use of the Services it believes may be (or alleged to be) in violation of the foregoing.

Customer shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers and the like (collectively, “Equipment“). Customer shall also be responsible for maintaining the security of the Equipment, Customer account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of Customer account or the Equipment with or without Customer’s knowledge or consent.

4. Prohibited Conduct

Customer agrees not to:

  • Share or Sell Access. Resell, sublicense, share, or otherwise provide access to the Services to any third party without prior written consent from Company.

  • Use to Compete. Use the Services or any information derived from the Services to build, support, or operate a product or service that competes with Company.

  • Share Access with Competitors. Customer shall not permit any Competitor or other Restricted Party to (i) access or use the Services or Documentation, or (ii) receive Company Confidential Information or any information derived from the Services. Any violation of this Section is a material breach. Upon such breach, Company may (a) terminate this Agreement for cause immediately, (b) retain all Fees already paid, (c) declare all unpaid Fees for the then-current Subscription Term immediately due and payable, and (d) pursue any and all legal and equitable remedies, including injunctive relief, specific performance, recovery of monetary damages, and reimbursement of all costs and reasonable attorneys’ fees incurred in enforcement. Customer acknowledges that such breach will cause irreparable harm for which monetary damages alone are inadequate and consents to injunctive relief without the requirement of posting bond.

  • Upload Harmful or Unlawful Content. Upload, transmit, or store any content that is harmful, infringing, deceptive, unlawful, or otherwise violates applicable laws or third-party rights.

  • Automated Access. Access the Services via bots, crawlers, scripts, scrapers, or any other automated method, unless expressly authorized in writing by Company.

Any violation of this section constitutes a material breach of this Agreement and may result in immediate suspension or termination of Customer’s access to the Services, in addition to any other remedies available at law or equity.

5. Service Level Agreement (SLA)

5.1 Scope

This SLA applies only to paid subscriptions. Users on CorralData’s free plan are governed by CorralData’s separate Terms of Use and are not covered by this SLA.

5.2 Service Availability

Company will use commercially reasonable efforts to maintain at least 99.9 percent uptime during each calendar month. The following do not count against uptime calculations:
(a) scheduled maintenance,
(b) emergency maintenance,
(c) downtime caused by Customer or third parties,
(d) public-internet or other network failures outside Company’s reasonable control,
(e) force-majeure events, and
(f) beta or pre-release features.

5.3 Support and Response Targets

“Business Day” means 9 a.m.–6 p.m. U.S. Eastern Time, Monday through Friday, excluding U.S. federal holidays. Targets begin when Customer opens a ticket through the designated support channel and end when Company provides a resolution or a reasonable workaround.

  • Growth Plan – Customers whose aggregate annualized subscription fees are below USD $240,000: initial response by the next Business Day and resolution within three (3) Business Days.

  • Enterprise Plan – Customers whose aggregate annualized subscription fees are USD $240,000 or greater: initial response on the same Business Day and resolution within one (1) Business Day.

These times are service objectives. Failure to meet them entitles Customer to the credits described in Section 5.6.

5.4 Service Upgrades

Company will release regular updates and feature additions to all plans. Enterprise customers receive early access when available.

5.5 SLA Credits

If the Monthly Uptime Percentage for a calendar month falls below 99.9 percent, Customer may request a service credit within thirty (30) days after month-end, calculated as follows:

  • 99.0 %–99.89 % uptime → credit equal to five percent (5 %) of that month’s subscription fees for the affected Service.

  • 95.0 %–98.99 % uptime → credit equal to ten percent (10 %).

  • Below 95.0 % uptime → credit equal to twenty-five percent (25 %).

Credits apply to future invoices and are Customer’s sole and exclusive remedy for any failure to meet this SLA.

6. User Account Sharing Prohibition

User Accounts: Each user account provided under this Agreement is intended for use by a single individual only. Sharing of user accounts among multiple individuals is strictly prohibited.

Unauthorized Account Sharing: If the Company discovers that user accounts are being shared by multiple users, the Customer will be deemed in breach of this Agreement.

Immediate Payment or Termination: Immediately upon discovery of shared user accounts, the Customer will be given the option to either:

  • Pay the standard subscription amount of $100 per month for all users over the 10-user threshold in the current billing cycle; or

  • Accept termination of the account in breach.

Flat Penalty Fee: For the first violation, the Customer will incur a single flat penalty fee of $500 regardless of the number of accounts shared.

Billing Cycle Adjustment: For the next billing cycle following the discovery, the Customer has the option to either:

  • Reduce the number of user accounts to 10; or

  • Continue paying the standard subscription price for all users over the 10-user threshold.

Rectification Period: The Customer will have a period of 30 days from the date of discovery to rectify the situation by ensuring compliance with the single-user account policy or by purchasing the necessary additional licenses to cover the shared usage.

Future Violations: If the Customer is found to be in violation of this clause at any time after the 30-day rectification period, they will be charged a flat fee of $500 per account found to be in violation, in addition to the aforementioned charges.

Non-Compliance Consequences: Continued failure to comply with this clause may result in further action, including but not limited to, suspension or termination of the Customer’s access to the services, as outlined in this Agreement.

7. Intellectual Property Rights

Ownership. Company shall own and retain all right, title and interest in and to (a) the Services and Software, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with support, (c) all intellectual property rights related to any of the foregoing, and (d) Aggregated Insights (as defined below).

Customer Data. Customer shall own all right, title and interest in and to the Customer Data, along with any data models, metric or KPI definitions, and data transformations developed for or within Customer’s account. Customer grants Company a worldwide, royalty-free license to host, copy, process, and display Customer Data solely to provide and improve the Services and to create Aggregated Insights as described below.

Aggregated Insights. To produce industry benchmarks and research, Company may combine de-identified Customer Data with data from other customers (“Aggregated Insights”). Aggregated Insights never identify Customer, its locations or staff, or any individual, and Company maintains safeguards so they cannot reasonably be used to do so; Company will notify Customer if those safeguards ever fail. Aggregated Insights are Company’s own work product, and Company may use, share, and license them, including in Company’s products, reports, and services.

Feedback. Customer grants Company a perpetual, irrevocable, royalty-free license to use any suggestions, enhancement requests, or other feedback for product improvement without obligation.

8. Confidentiality

Each party (the “Receiving Party“) understands that the other party (the “Disclosing Party“) has disclosed or may disclose business, technical or financial information relating to the Disclosing Party’s business (hereinafter referred to as “Proprietary Information” of the Disclosing Party). Proprietary Information of Company includes non-public information regarding features, functionality and performance of the Service, including the platform’s underlying data modeling engine, attribution logic, pipeline architecture, and semantic modeling and data transformation methodology. This does not include any customer-specific data models, definitions, or transformations developed within Customer’s account, which are Customer’s property as described in Section 7. Proprietary Information of Customer includes non-public data provided by Customer to Company to enable the provision of the Services (“Customer Data”). The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, (ii) not to use (except in performance of the Services or as otherwise permitted herein) or divulge to any third person any such Proprietary Information, and (iii) not to use such Proprietary Information to develop, extend, enhance, inform, or accelerate the development of any product or service that competes with the Disclosing Party’s business. The Disclosing Party agrees that the foregoing shall not apply with respect to any information after five (5) years following the disclosure thereof or any information that the Receiving Party can document (a) is or becomes generally available to the public, or (b) was in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing Party or (e) is required to be disclosed by law.

Security Standards. Company commits to maintaining the highest standards of data security and privacy for all its customers adhering to HIPAA and SOC2 guidelines and best practices. Supporting documentation can be provided upon request.

9. Privacy

The collection, use, and disclosure of personal information are governed by Company’s Privacy Policy, available at /privacy/, which is incorporated into this Agreement by reference.

Business Associate Agreement. To the extent Customer is a “covered entity” or “business associate” as defined under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and Company creates, receives, maintains, or transmits Protected Health Information on Customer’s behalf in connection with the Services, the CorralData Business Associate Agreement available at /baa/ is incorporated into this Agreement by reference. In the event of a conflict between the Business Associate Agreement and this Agreement with respect to Protected Health Information, the Business Associate Agreement controls.

Data Processing Agreement. The CorralData Data Processing Agreement available at /data-processing-agreement/ is incorporated into this Agreement by reference.

Provincial Health Addendum. To the extent Company processes personal information about individuals in Canada on Customer’s behalf, the CorralData Provincial Health Addendum available at /provincial-health-addendum/ is incorporated into this Agreement by reference and controls over this Agreement with respect to that information.

10. Term and Termination

In the absence of a Services Order Form, Customer may choose to move forward with a CorralData subscription within 10 business days of the expiration of a free trial period by enrolling their billing information, which shall continue for a period of one (1) year. If no agreement is reached within 10 business days of the expiration of a free trial, all Customer Data, Users, and Integrations will be securely deleted.

At the end of the Initial Term, this Agreement will automatically renew for successive one-year terms (each, a “Renewal Term”) unless either party gives written notice of non-renewal at least forty-five (45) days before the end of the then-current term. Renewal-Term fees will be the same as those for the immediately preceding term unless Company elects to increase them by up to five percent (5%). Company will provide Customer with written notice of any such increase at least sixty (60) days before the Renewal Term begins. If Customer does not accept the increased fees, Customer may opt out of renewal by delivering the non-renewal notice within the forty-five-day window above.

Should either party wish to terminate this Agreement due to a material breach by the other party, it must provide written notice describing the breach in reasonable detail. The breaching party will have thirty (30) days from receipt of such notice to cure the breach. If the breach is cured within that period, the notice of termination will have no effect. If the breach is not cured, the non-breaching party may terminate this Agreement by written notice at the end of the cure period. Breaches of Section 4 are not subject to cure. In instances of nonpayment, immediate termination may occur without prior notice. In the event of termination, the Customer is responsible for payment for services rendered until the termination date. Following termination, the Company will ensure the secure deletion of all Customer Data, Users, and Integrations. Certain provisions of this Agreement will persist post-termination as needed by their nature, including but not limited to accrued payment obligations, confidentiality commitments, warranty disclaimers, and limitations of liability.

Paying customers who wish to remove integrated connectors (data sources or destination) before the expiration of their term will receive an invoice through the end of their term equivalent to the average monthly fees prior to their removal of the connectors.

11. Payment of Fees

Customer will pay Company the then applicable fees based on the terms of the Services Order Form.

If Customer’s use of the Services exceeds the Service Capacity set forth on the Order Form or otherwise requires the payment of additional fees (per the terms of this Agreement), Customer shall be billed for such usage and Customer agrees to pay the additional fees in the manner provided herein. Company reserves the right to change the Fees or applicable charges and to institute new charges and Fees at the end of the Initial Service Term or then current renewal term, upon thirty (30) days prior notice to Customer (which may be sent by email). If Customer believes that Company has billed Customer incorrectly, Customer must contact Company no later than 60 days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. Inquiries should be directed to Company’s customer support department.

Customers on monthly billing must maintain a valid ACH direct debit or credit card on file with CorralData’s payment processor and authorize automatic charges for subscription fees, which are due upon receipt. Customers on annual billing will be invoiced and must pay within thirty (30) days of the invoice date, unless otherwise stated in the applicable Order Form. Customer is responsible for keeping payment information current. Unpaid amounts accrue a finance charge of ten percent (10%) per month (or, if lower, the maximum rate permitted by law) until paid in full and may result in immediate suspension of the Services. Any discounted pricing, waived fees, reduced rates, promotional offers, or other financial concessions granted by Company to Customer (whether reflected in a Services Order Form, invoice, or otherwise) are expressly contingent upon Customer’s timely payment of all amounts due. If any undisputed Fees remain unpaid thirty (30) days after the invoice due date, Company may, upon written notice, (i) accelerate and declare all Fees for the remainder of the then-current Subscription Term immediately due and payable, (ii) revoke any and all such discounts or concessions and invoice Customer for the cumulative difference between all discounted amounts previously charged and the standard rates that would have applied since the Effective Date, including but not limited to waived integration fees, reduced subscription rates, and any other concessions, and (iii) suspend the Services until all outstanding amounts, including finance charges, collection costs, and any amounts resulting from the revocation of discounts, are paid in full. Reinstatement of any discount or concession after revocation shall be at Company’s sole discretion and must be confirmed in writing. Customer is responsible for all taxes on the Services except U.S. taxes based on Company’s net income.

12. Warranty and Disclaimer

Company shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Company or by third-party providers, or because of other causes beyond Company’s reasonable control, but Company shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption.

Company commits to providing 99.9% uptime for all its plans, excluding scheduled maintenance.

Mutual Warranty. Each party represents and warrants that it has the legal power and authority to enter into this Agreement.

Company Warranty. Company warrants that the Services will perform materially in accordance with the Documentation during the Subscription Term.

Disclaimer. HOWEVER, COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES ARE PROVIDED “AS IS” AND COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Indemnification

13.1 By Company (IP Infringement). Company shall hold Customer harmless from liability to third parties resulting from infringement by the Service of any United States patent or any copyright or misappropriation of any trade secret, provided Customer promptly notifies Company of any and all threats, claims and proceedings related thereto and gives reasonable assistance and the opportunity to assume sole control over defense and settlement; Company will not be responsible for any settlement it does not approve in writing. The foregoing obligations do not apply with respect to portions or components of the Service (i) not supplied by Company, (ii) made in whole or in part in accordance with Customer specifications, (iii) that are modified after delivery by Company, (iv) combined with other products, processes or materials where the alleged infringement relates to such combination, (v) where Customer continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, or (vi) where Customer’s use of the Service is not strictly in accordance with this Agreement. If, due to a claim of infringement, the Services are held by a court of competent jurisdiction to be or are believed by Company to be infringing, Company may, at its option and expense (a) replace or modify the Service to be non-infringing provided that such modification or replacement contains substantially similar features and functionality, (b) obtain for Customer a license to continue using the Service, or (c) if neither of the foregoing is commercially practicable, terminate this Agreement and Customer’s rights hereunder and provide Customer a refund of any prepaid, unused fees for the Service.

13.2 By Customer. Customer will indemnify, defend, and hold harmless Company from and against any and all claims, losses, liabilities, damages, costs and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Customer Data; (b) Customer’s breach of this Agreement; or (c) Customer’s use of the Services in violation of applicable law or third-party rights.

14. Limitation of Liability

Notwithstanding anything to the contrary, except for bodily injury of a person, company and its suppliers (including but not limited to all equipment and technology suppliers), officers, affiliates, representatives, contractors and employees shall not be responsible or liable with respect to any subject matter of this agreement or terms and conditions related thereto under any contract, negligence, strict liability or other theory: (a) for error or interruption of use or for loss or inaccuracy or corruption of data or cost of procurement of substitute goods, services or technology or loss of business; (b) for any indirect, exemplary, incidental, special or consequential damages; (c) for any matter beyond company’s reasonable control; or (d) for any amounts that, together with amounts associated with all other claims, exceed the fees paid by customer to company for the services under this agreement in the 12 months prior to the act that gave rise to the liability, in each case, whether or not company has been advised of the possibility of such damages.

15. Marketing Permissions

CorralData may use and display Customer’s name and logo on CorralData’s website and marketing materials in connection with identifying Customer as a customer. If CorralData requests, Customer also agrees to participate in a win release and/or case study, and/or video testimonial.

16. Non-Solicitation

During the Subscription Term and for twelve (12) months thereafter, neither party will directly solicit for employment or engagement any employee or contractor of the other party who was materially involved in the provision or receipt of the Services under this Agreement. This section does not prohibit a general solicitation not specifically targeted at such individuals, or the hiring of anyone who responds to such a general solicitation without direct solicitation.

17. Miscellaneous

If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.

Assignment. Either party may assign this Agreement, without consent, in connection with a merger, reorganization, acquisition, or sale of substantially all assets (provided the assignee agrees in writing to be bound by this Agreement). All other assignments require prior written consent, which shall not be unreasonably withheld. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein with respect to Company’s right to update this Agreement by posting on its website. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind Company in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys’ fees. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by e-mail; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested. Notices to Company must be sent by email to legal@corraldata.com. Notices to Customer will be sent to the email address listed on the applicable Services Order Form or, if none, the email address associated with Customer’s account administrator.

This Agreement shall be governed by the laws of the State of New York without regard to its conflict of laws provisions.

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