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Featured case study

MD Esthetics

MD Esthetics operates 35 medical aesthetics locations across the Northeast and mid-Atlantic, each with its own room count, provider mix, and booking patterns. As the business grew, its team was rebuilding its revenue view by hand, pulling data from Zenoti into a spreadsheet every day just to understand where performance stood. CorralData replaced that manual process with a governed operating model connecting five areas that are often managed separately: revenue forecasting, staffing and capacity, inside sales, marketing performance, and four distinct clinical service lines.

MD Esthetics case study
Top integrations
  • Zenoti logoZenoti
  • Sage Intacct logoSage Intacct
  • Rippling logoRippling
Top features
  • Forecast Lab
  • Staff Deployment Optimizer
  • Clinic Capacity

Top KPIs

  • Revenue Forecast Accuracy
  • Room and Provider Utilization
  • Staffing Reassignment Efficiency
  • Inside Sales Conversion Rate
  • 180-Day Patient Retention Rate

Challenge

Capacity and Forecasting Math That Outgrew a Spreadsheet

Every MD Esthetics location has a different room count, provider mix, and booking pattern. Each of those factors changes what healthy performance looks like on any given day.

Leadership needed a revenue forecast it could trust enough to act on, not just a number that appeared after the month closed. Operations needed to know whether staffing matched actual demand at each location rather than relying on fixed schedules built months in advance. And inside sales performance needed to connect directly to compensation rather than being reconciled manually in another spreadsheet.

The same fragmentation extended across the business. Marketing spend and the patients it generated lived in separate reports, making it difficult to follow performance from campaign to completed visit. Esthetics, injectables, wellness, and capital equipment were folded into portfolio-wide numbers that could allow a strong service line to conceal a weaker one.

None of that could scale across 35 locations in spreadsheets. MD Esthetics needed one system that could hold its forecasts against reality, translate capacity into staffing decisions, and give each part of the business a clear view of its own performance.

Solution

One Operating Model Across the Business

Data from Zenoti, Sage Intacct, and Rippling now flows into one HIPAA-compliant, governed warehouse built around MD Esthetics’ own metric definitions rather than a generic template.

On top of that foundation, purpose-built Data Apps give teams direct visibility into forecasting, staffing, sales, marketing, and clinical performance. AskCorral, CorralData’s AI agent, also allows practice-level staff to investigate questions directly instead of waiting for someone to build or pull another report.

A Forecast with a Measurable Track Record

MD Esthetics’ Forecast Lab runs live run-rate and seasonal models for every location. A dedicated Model Accuracy Data App then backtests those forecasts against six months of actual results. Leadership can see more than a projection. It can also see how reliably that model has performed over time, providing greater context for the staffing and operating decisions built around it.

Capacity Translated into a Staffing Plan

The Clinic Capacity Data App compares bookable hours with actual hours booked, room by room and provider by provider. Its calculations use each location’s real room count instead of applying one system-wide assumption.

The Staff Deployment Optimizer turns that capacity data into a daily reassignment plan. Staff can be moved from a location with excess capacity to one where demand is outpacing coverage, helping MD Esthetics respond before those imbalances become missed opportunities or unnecessary labor costs.

Sales Performance and Compensation from the Same Source

Inside sales conversion and bonus tracking now run on the same governed data through dedicated Commission and Conversion & Bonus Tracking Data Apps.

Performance and compensation are calculated from the same underlying numbers, reducing the need to reconcile separate versions at the end of the month.

Marketing Measured Beyond the Initial Lead

The Marketing Funnel and ROI Data App connects campaign spend with the leads and consultations it generates, allowing MD Esthetics to evaluate channels by what they produce rather than cost alone.

Patient Acquisition & Journey follows each lead from first contact through a booked and completed visit, location by location. Patient Retention & LTV continues that view beyond acquisition, measuring what happens after the first appointment. A dedicated Reactivation Campaign Performance Data App shows whether efforts to reengage inactive patients result in new activity rather than treating reactivation as an isolated campaign with no follow-through.

Each Service Line Measured on Its Own Terms

Esthetics, injectables, wellness, and capital equipment each have a dedicated performance Data App that tracks revenue, volume, and utilization separately.

A piece of capital equipment generating strong returns at one location and sitting idle at another now appears as two distinct performance stories, not one portfolio-wide average that looks healthy either way. The same separation allows leadership to identify strengths and gaps across every clinical service line.

Results

An Operating Model Built to Run Every Day

MD Esthetics now runs 35 locations on one governed operating model instead of rebuilding its revenue view by hand each day.

Leadership can compare revenue forecasts with actual performance throughout the month rather than waiting for the numbers to close. Staffing decisions can follow real, location-level capacity data instead of relying solely on schedules set months in advance. Inside sales performance and compensation now draw from the same governed numbers, closing the gap between what the team sold and what it is paid.

Marketing spend can be evaluated against the patients and appointments it produces. Esthetics, injectables, wellness, and capital equipment can each be managed as distinct service lines rather than being blended into one portfolio-wide average.

As MD Esthetics adds locations, each one can enter the same forecasting, staffing, sales, marketing, and clinical performance model as the rest of the portfolio, allowing the business to scale without rebuilding its operating discipline each time it grows.

Frequently asked questions

CorralData connects EMR and POS systems, CRM and lead-tracking tools, ad platforms, accounting systems, payroll and HR systems, and inventory platforms, more than 600 data sources in total. Everything flows into one HIPAA-compliant data warehouse that refreshes automatically.

CorralData's Forecast Lab runs live run-rate and seasonal models for every location. A dedicated Model Accuracy Data App backtests those forecasts against six months of actual results, so leadership can see not only the projection but also how reliably the model has performed over time.

There is no fixed list. If the data exists in a location's EMR, POS, accounting, payroll, or HR system, CorralData can track it, trend it, and help a team optimize for it. Common examples include revenue forecast accuracy, room and provider utilization, staffing reassignment efficiency, inside sales conversion rate, 180-day patient retention rate, marketing ROI, and reactivation campaign performance. Any metric tied to a connected data source can be added.

The Clinic Capacity Data App compares bookable hours with actual hours booked, room by room and provider by provider, using each location's real room count. The Staff Deployment Optimizer then turns that data into a daily reassignment plan, showing where staff could move from a location with excess capacity to one where demand is outpacing coverage.

AskCorral is CorralData's AI agent. Teams can ask business questions in plain English and AskCorral answers and provides recommendations based on their connected data. For example, someone might ask which locations are falling behind on appointment prebooking this month, and AskCorral can flag where outreach would help most. Conversations with AskCorral reveal where a team needs to intervene, opportunities to capture, and actions to take. Beyond answering questions, AskCorral can build and modify dashboards and widgets, so teams never have to wait for someone to build new reports.

The Marketing Funnel and ROI Data App connects campaign spend with the leads and consultations it generates. Patient Acquisition & Journey follows each lead from first contact through a booked and completed visit, location by location, and Patient Retention & LTV measures what happens after the first appointment. A Reactivation Campaign Performance Data App shows whether efforts to reengage inactive patients result in new activity.

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