Turnwell

CHALLENGE

No Working View of the Business, and a Prior Solution That Didn’t Deliver

Turnwell’s growth strategy brought together behavioral health organizations across multiple markets and specialties, each arriving with its own Valant instance, provider roster, and reporting practices. As the network expanded, leadership had no consistent way to see how the business was performing.

They had tried though. A previous vendor spent months building reporting for the network, but the resulting stack was over-engineered and never reached a state the internal team could actually run.

With no shared reporting layer, each team was working from a different view of the business. Provider productivity, patient demand, and financial performance had multiple definitions across 10 brands. Operations tracked one version of utilization, finance reconciled another from banking and payer data. Leadership couldn’t easily connect what operations was delivering to what finance was collecting.

At the network level, leadership still couldn’t answer the questions they most needed to:

• Which providers were operating near capacity?
• Which clinicians had room to absorb additional demand?
• Which specialty programs were expanding?
• Which contracts were underutilized?
• Which brands and facilities were contributing the most revenue?

Turnwell needed a partner who could take over the data feeds, integrate new systems, run the mapping work directly, and stand up a common source of truth across every provider, facility, and brand.

SOLUTION

A Simplified Operating Framework Stood Up in Under Two Months

Turnwell brought in CorralData to replace their over-engineered stack and build a single operating layer for the network. CorralData took over the existing data feeds, integrated new systems, and ran the mapping work directly, so Turnwell’s team didn’t have to. In under two months, the organization went from no working view of the business to a live operating layer spanning 10 brands, 88 active facilities across 12 states, and 270 clinicians.

Data from Valant, JP Morgan Chase, Salesforce, Google Analytics, Google Search Console, Sage Intacct, and other business applications now runs through a governed, HIPAA-compliant warehouse. On top of that foundation, AI continuously reads, analyzes, and surfaces opportunities across the network.

One View Across Operations and Finance

Operations teams run the network through the Practice Manager Homepage and Weekly Operations Dashboard, with AI continuously monitoring provider utilization, appointment volume, specialty visit mix, no-show rates, cancellations, and capacity trends across 270 clinicians. The questions that used to wait for month-end now get answered in the same week they matter: which providers are operating near capacity, which clinicians have room to absorb additional demand, where no-show rates are beginning to rise, and which specialty programs are expanding. Teams identify capacity gaps and performance shifts while there is still time to respond.

Finance runs on a live connection CorralData built directly with JP Morgan Chase — instead of relying on generic accounting exports, banking data flows into the same environment as clinical activity. Finance teams monitor charges, collections, payor mix, provider contribution, facility performance, payroll-related metrics, and cash movement in a unified view, with AI connecting provider activity directly to financial performance. Provider productivity, revenue, collections, and cash flow all read against each other in the same view.

Purpose-Built Data Apps for Behavioral Health

Turnwell uses Data Apps — custom, live tools that AI agent, AskCorral, builds from plain-language descriptions — to power their workflows. A team member describes what’s needed, and the tool is live on their board, permissioned automatically, in the same working session. Their Data Apps include:

• Full Contracts Data App: separates B2B time blocks at schools, hospitals, and employers from patient appointments, so underutilized contracts surface before committed capacity goes unused
• Spravato Data App: tracks the FDA-monitored esketamine program across 23,618 Spravato appointments in the last twelve months, with REMS observation requirements and provider-day rollups built in
• Open Tasks by BDR Data App: keeps the outreach pipeline that fills provider capacity visible alongside clinical operations, so BDR performance and clinical capacity are read against each other in real time

AI-Powered Answers, Delivered Where Turnwell Works

CorralData’s AI agent, AskCorral, answers all of Turnwell’s critical business questions on demand: which providers in a specific state are trending toward capacity, how new-patient volume compares brand to brand week over week, or where Spravato utilization is drifting by provider. Governed answers come back in seconds, with the supporting view built on the spot. And each morning, an AI-generated email summary is delivered straight to leadership’s inboxes with the network’s top capacity gaps, no-show spikes, and BDR outreach status.

CorralData MCP extends that access into the tools Turnwell’s leaders already work in. A group leader preparing an executive briefing pulls a live view of provider utilization by state directly into their working document. A finance lead reviewing performance pulls JP Morgan Chase collections alongside operational metrics without switching apps.

RESULTS

One Operating Framework for a Growing Behavioral Health Network

Today, Turnwell runs the entire network from a single operating picture. Operations, finance, and direct payer data live in one governed environment. Standing dashboards refresh continuously, purpose-built Data Apps handle the workflows specific to behavioral health, and AskCorral turns questions into answers on demand.

Since CorralData went live, the operating dataset shows:

• Unique billed patients more than doubled year over year
• Spravato monthly patient volume increased 50%
• Contract appointments grew more than 6x

Just as importantly, Turnwell now has a repeatable framework for growth. As new brands are acquired, providers, facilities, contracts, and financial systems plug into the same operating model without a reporting rebuild — and any new workflow can be described to AskCorral and built as a Data App without waiting on a reporting cycle.

These are the results of unified data, roll-up reporting, and AI-powered intelligence: the entire organization can make smarter decisions, faster.